Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)

To be eligible for a return, your item must be unused and in the same condition in which it was received. The merchandise must also be returned in its original packaging. We reserve the right to charge a re-boxing fee if the item is not returned in its original packaging. Item(s) must be free of creases, hair, dirt, debris, stains or any other signs of wear or use on any part of the item. The supplier will make the final determination regarding whether the item(s) have been used. If the supplier determines that the item(s) have been used, the return will not be eligible for a refund, without exception.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ordering@fjminc.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ordering@fjminc.com and send your item to: Fred J. Miller Inc., 8765 Washington Church Road, Miamisburg OH 45342, United States.

For merchandise orders, please contact us (ordering@fjminc.com) to obtain a Return Authorization (RA) number and the appropriate return shipping address. Returns must be authorized prior to shipping the items back. All shipping charges are non-refundable and item(s) must be returned within 30 days of purchase. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.