Ordering, Shipping, and Returns Information
|DON’T WAIT – ORDER EARLY!
Stock items will be sent upon receipt of order or next day. Items placed on backorder status will be shipped as soon as possible. Please indicate if you will accept partial shipments.
CUSTOM MADE ITEMS:
Custom designs and patterns remain the property of FJM.
A completed measurement worksheet must be included when ordering performance wear. Check measurements carefully and make sure to fill in all boxes. A Sales person will direct you to measurement charts on line.
Orders cannot be changed or cancelled once in production. Orders are placed on production schedule once all aspects of order are approved and all sizes and deposit are received. Additions and any late information received will be considered new orders and placed on production schedule accordingly.
We can estimate delivery time, however, your order confirmation will have accurate delivery time. Allow more time for orders placed between the months of May and October. Items such as equipment, shoes and gloves will be sent upon receipt of order. Custom Stretchwear and Cesario orders will require a longer timeline.
All Cesario orders and performance wear orders will be confirmed by mail, email or fax. Please read information carefully! If there are any adjustments, you must notify us immediately (1-800-444-3524).
This confirmation document must be signed and returned to us ASAP to insure that order is placed on production schedule. Date to be completed will be placed on the confirmation sheet. We must have confirmation back to us immediately or the order due date will move to a later date.
MINIMUM ORDERS – ADDITIONAL CHARGES:
Add-to-Sets: When adding to an existing set of uniforms, the minimum is six. If ordering less than six, add $50.00 per jacket and $25.00 per uniform part (gauntlet, baldric, bib pant etc.).
Color Changes: A $30.00 fee will be charged per color change if ordering less than six of requested color scheme.
Style & Design Changes: Price changes can occur depending on the complexity of the requested design and/or style change. Please call for quote.
Custom Uniform Designs: Please call for quote.
Larger Sizes: When ordering sizes larger than XL, please add $10.00 per garment.
All samples must be returned within 2 weeks, unless other arrangements have been made with your sales person.
We know you appreciate receiving the bulk of your order as soon as possible. If merchandise is placed on back order, we will notify you ASAP. If you are not willing to pay additional shipping charges, you must specify “no back orders” at the time the order is placed. The order will be shipped when complete. If you cannot wait on a backorder you must inform your representative. We will do our best to inform you of any delays.
DAMAGE OR OTHER DISCREPANCY:
Please open boxes immediately! If there is a discrepancy with your order, you must report it to our office within 10 days of delivery. If your merchandise is damaged during shipping, please keep damaged carton and call your local UPS representative immediately. A claim for lost or damaged merchandise must be filed with UPS within 10 days of delivery.
Customer is responsible for shipping on returned merchandise. All returns must be authorized by a customer service representative. We reserve the right to assess a 15% restocking fee on any return. Please note: No returns are permitted after 30 days from date of invoice.
Exchanges are made for size or color only (i.e. shoes). Exchanges must be made within 30 days of invoice. All exchanges are considered new orders. The customer is responsible for all shipping charges. No restocking fees are assessed for exchanged merchandise.
NON-RETURNABLE AND NON-EXCHANGEABLE ITEMS:
Our company cannot accept the return or exchange of flags, performance wear or accessories, cut fabric, custom and imprinted items.
1. Payment with check or money order:
When ordering by phone we will hold order until payment is received.
2. Charge cards:
We accept Visa, Master Card, American Express and Discover. The complete charge card number, including expiration date, and CVV2#
3. Open account billing:
Only available to schools with completed letter of authorization.
Option 1: You must complete the letter of authorization (LOA) from FJM Inc. This authorization states the party responsible for payment, and it clarifies to FJM who is authorized to purchase on the account. This also serves as protection for the party responsible for payment. Please keep names on account current. We cannot be responsible if we are not notified of name changes.
Option 2: A completed official Purchase Order on official school letterhead. We must receive a hard copy of the Purchase Order before the order will be shipped. May be faxed.
4. Organizations without school affiliations are required to have payment with order.
5. Sales tax:
Ohio residents must include 7% sales tax, unless a blanket certificate exemption is issued to us to keep on file.
6. International orders:
All orders must be prepaid in U.S. funds, or orders must be put on a credit card. Shipping and duty charges will be charged after they are determined. You may call, fax, or email for a quote. Please note there may be duty charged to you by your custom agency.
7. Returned checks:
A $20.00 fee will be charged for each returned check.
Fred J. Miller Inc. reserves the right to correct any typographical errors contained in this catalog. All prices are subject to change without notice.
SHIPPING AND HANDLING:
We use UPS and Federal Express. Merchandise is shipped UPS Ground unless otherwise requested at time of order. If overnight, second day, or third day delivery is requested, the customer is responsible for any additional costs. We do not send COD.
GENERAL SHIPPING POLICIES
We use UPS and Federal Express. Merchandise is shipped UPS Ground unless otherwise requested at time of order. If overnight, second day, or third day delivery is requested, the customer is responsible for any additional costs. We do not send COD. Please refer to shipping chart below for prepaid orders. Minimum shipping charge on all orders is $5.50. For international orders, call, fax, or email for a quote. For oversize and residential packages, refer to shipping chart below. You may track your shipment. International orders must call for quote. Please note that some items incur oversize shipping charges
SHIPPING COSTS FOR ONLINE ORDERS
When ordering online, shipping charges are calculated in realtime based on the zip code of the delivery address, the size of the items, and the weight. Some items MUST ship in separate boxes, and costs are calculated accordingly. Please note that some items incur oversize shipping charges.
Oversize packages incur extra fees in addition to other fees. Oversize items include flagpoles.